Privacy Policy

Last updated: 10 August, 2026

Dexterity Care India (“Dexterity,” “we,” “us,” or “our”) operates the website https://dexteritycareindia.com (the “Website”) and provides rehabilitation and related healthcare services (the “Services”). We are committed to protecting the privacy of our patients, visitors, and their families. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our Website or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website or Services.

1. Information We Collect

We may collect the following categories of information:

a. Information you provide to us

• Contact details such as name, phone number, email address, and postal address
• Appointment and enquiry details submitted through our contact/appointment forms
• Health-related information you choose to share, such as medical history, diagnosis, condition, or reports, when seeking a consultation or admission
• Any other information you voluntarily provide through calls, emails, WhatsApp, or in-person interactions

b. Information collected automatically

• IP address, browser type, device information, and pages visited on our Website
• Cookies and similar tracking technologies (see Section 5)

We do not collect payment card information through the Website; billing for services is handled directly at our centre.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and schedule appointments
• Provide, coordinate, and improve rehabilitation and healthcare services
• Communicate with you regarding appointments, treatment plans, and follow-ups
• Maintain internal medical and administrative records
• Send service-related updates, and, where you have consented, promotional or educational content
• Comply with applicable legal, regulatory, and medical record-keeping obligations
• Analyse Website usage to improve content and user experience

3. Legal Basis and Consent

Health information is sensitive personal data. We collect and process such information only with your knowledge and consent — for example, when you submit an appointment request or share medical details with our clinical team — and only to the extent necessary to provide safe and effective care.

4. Sharing of Information

We do not sell or rent your personal information. We may share information only in the following circumstances:

• With treating doctors, therapists, nurses, and other members of your care team, including referring hospitals or physicians, where necessary for your treatment
• With third-party service providers who support our operations (such as website hosting, appointment management, or communication tools), under confidentiality obligations
• Where required by law, court order, or government/regulatory authority
• With your family members or caregivers, where reasonably necessary for coordinating care, unless you instruct us otherwise
• In connection with a merger, acquisition, or transfer of our business, subject to equivalent privacy protections

5. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to remember preferences, understand how visitors use the site, and improve functionality. You can control or disable cookies through your browser settings; however, some parts of the Website may not function properly if cookies are disabled.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorised access, alteration, disclosure, or loss. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal and medical information for as long as necessary to provide our Services, maintain clinical records as required under applicable healthcare regulations, and fulfil the purposes described in this Policy, after which it is securely deleted or anonymised.

8. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for future processing, where consent is the basis for processing
• Request deletion of your information, subject to our legal and record-keeping obligations
• Raise a grievance regarding the handling of your personal information

To exercise these rights, please contact us using the details in Section 12.

9. Children’s Privacy

Where we provide care to minors (for example, for developmental conditions), information is collected and used solely for the purpose of providing treatment, with the consent and involvement of a parent or legal guardian.

10. Third-Party Links

Our Website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Dexterity Care India