Helpful Answers for Patients and Families

Learn more about rehabilitation, admissions, recovery, costs, and how we support patients and their families throughout the journey.

What conditions do you treat?

We treat neurological conditions such as stroke, brain injury and spinal cord injury, and orthopaedic conditions including recovery after surgery, fractures, joint replacement and sports injuries. If you are not sure whether we can help, please ask.

Yes. Residential care is for people who need close daily support, with therapy, nursing and medical care in one place. Outpatient care is for people who are well enough to recover from home and visit us for regular therapy.

Many people regain more than seemed possible in the early days, and we will work towards the fullest recovery the condition allows. What no honest centre can promise is a particular result, because recovery differs from person to person. What we do promise is skilled care, an honest view of progress, and the best support we can give.

Nursing care runs around the clock. A doctor is on site or on call overnight, to be confirmed, and there is a clear protocol for medical emergencies.

Our nursing team supports complex care, including feeding tubes, catheter care and tracheostomy care, scope to be confirmed. Tell us the patient’s needs and we will confirm before admission.

We follow a clear emergency protocol, with partner hospital arrangement, to be confirmed for immediate transfer if acute care is needed.

Yes, and we encourage it. Call us and we will arrange a visit, show you the centre and answer your questions honestly.

Yes. Tell us the discharge date and we will plan the admission around it, including ambulance transfer assistance.

Yes. We keep your treating doctor informed, follow their protocols where relevant, and share progress reports so your care stays connected.

Contact us by phone, WhatsApp or the enquiry form, or ask the hospital to put you in touch. We will assess the situation and explain the options.

Call us, message us on WhatsApp, or send an enquiry, and our team will get back to you.

Helpful Answers for Patients and Families

Is Dexterity a hospital, a nursing home, or a rehabilitation centre?

Dexterity is a rehabilitation centre in Gurugram, not a hospital or nursing home. It provides neurological, orthopaedic and post-operative rehabilitation for patients who are medically stable but need structured therapy, nursing support and medical oversight to recover function, offered on both a residential and outpatient basis.

As a centre based in Gurugram, the clinical and nursing staff generally communicate in Hindi and English, which covers most patients and families. For specific language needs, it is best to check directly with the Dexterity team, who can advise on what support is available for your situation.

Yes. Dexterity keeps your treating doctor informed and follows their protocols where relevant, so existing medications and specialist treatments can generally continue during a stay, coordinated by the on-site nursing and medical team. Complex needs such as feeding tubes, catheter care or tracheostomy care can also be supported, subject to confirming this fits within the centre’s scope for your specific case.

It is common for patients to feel resistant to therapy at times, especially early in recovery when progress feels slow or frustrating. The clinical team works to understand the reasons, adjusts the approach, pace or goals where needed, and draws on emotional and behavioural support to rebuild motivation and confidence, rather than forcing a fixed programme regardless of how the patient is coping.

Yes, families are welcome to seek a second opinion on a proposed rehabilitation plan. Dexterity keeps the treating doctor informed and shares progress reports, so relevant clinical information can be shared with another specialist if you would like additional input before or during the course of care.

Patient medical information is treated as confidential and shared only with the treating doctor and those directly involved in care, in line with standard healthcare privacy practice and India’s Digital Personal Data Protection Act, 2023. Dexterity also maintains a privacy policy covering how personal and medical data is handled; contact the team directly, or refer to the privacy policy on the website, for full details of their data protection practices.

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Every rehabilitation journey is unique. If you have additional questions about admissions, care, recovery, costs, or family support, our team is here to help.